Terms Of Service

1. Introduction

Welcome to joelcogen.com (“Website”). These Terms & Conditions (“Terms”, “Agreement”) govern your access to and use of our Website, including browsing products, placing orders, and communicating with our customer support team.

By accessing or using this Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of this Agreement, you must discontinue use of the Website and refrain from placing orders.

These Terms are established in accordance with standard e-commerce practices, including Shopify platform requirements, Google Merchant policies, and applicable U.S. and international consumer protection laws.

2. Definitions

For the purposes of this Agreement:

  • “Website” refers to joelcogen.com and all related pages and content.

  • “We”, “Us”, “Our” refer to Joelcogen, its owners, operators, and authorized representatives.

  • “You”, “Your”, “Customer” refer to any visitor, user, or purchaser accessing the Website.

  • “Products” refer to apparel, accessories, or related goods sold by Joelcogen.

  • “Services” refer to order processing, shipping, returns, customer support, and related operations.

3. Eligibility

By using this Website or placing an order, you confirm that:

  • You are at least 18 years old, or have permission from a parent or legal guardian.

  • All information you provide is accurate, current, and complete.

  • You will not use the Website for unlawful, fraudulent, or unauthorized purposes.

We reserve the right to refuse service, cancel orders, or restrict access if suspicious, abusive, or non-compliant behavior is identified.

4. Use of the Website

You agree to use the Website responsibly and not to:

  • Violate intellectual property or privacy rights

  • Upload malware, malicious code, or spam

  • Attempt to bypass security systems or access restricted areas

  • Misrepresent your identity or impersonate others

  • Manipulate pricing, checkout, or payment systems

Unauthorized use may result in account suspension, order cancellation, or legal action.

5. Account Registration

Some Website features may require account registration. By creating an account, you agree to:

  • Provide accurate and complete information

  • Maintain the confidentiality of your login credentials

  • Notify us immediately of any unauthorized access

You are responsible for all activity conducted under your account. Joelcogen is not liable for losses resulting from compromised credentials due to user negligence.

6. Product Information & Availability

We make every effort to display product information accurately, including descriptions, pricing, images, and sizing. However:

  • Product colors may vary due to screen settings or lighting

  • Inventory availability may change without notice

  • We reserve the right to modify or discontinue products at any time

If a product becomes unavailable after purchase, we will notify you and offer a refund or suitable alternative.

7. Pricing & Payment

All prices are listed in USD, unless otherwise stated.

By placing an order, you agree to:

  • Provide valid and authorized payment information

  • Pay all applicable taxes, fees, and shipping costs displayed at checkout

Accepted payment methods may include:

  • PayPal

  • Credit/Debit Cards (processed securely via Shopify Payments or PayPal)

  • Gift cards or promotional codes (subject to stated terms)

We reserve the right to cancel orders suspected of fraud, unauthorized activity, or policy violations.

8. Order Processing & Shipping

  • Order handling typically takes 2–3 business days

  • Additional processing before shipment may take 3–5 business days

  • Delivery times vary based on location, carrier, and seasonal demand

Estimated delivery times are not guaranteed and may be affected by factors beyond our control. Full details are available in our Shipping Policy.

9. Returns & Refunds

All returns and refunds are governed by our Return & Refund Policy. In summary:

  • Return requests must be submitted within 30 days of delivery

  • Items must meet eligibility requirements

  • Refunds are processed after inspection and approval

  • Refund processing typically takes 7–10 business days

We reserve the right to refuse returns that do not comply with policy conditions.

10. Intellectual Property

All Website content—including text, images, graphics, logos, designs, code, and branding—is owned by or licensed to Joellcogen.

You may not copy, reproduce, distribute, or use any content for commercial purposes without prior written consent.

11. Third-Party Services

Our Website may integrate or link to third-party services, including payment processors, analytics tools, or social media platforms. We are not responsible for their content, availability, or privacy practices.

Use of third-party services is governed by their respective terms and policies.

12. Promotions & Discount Codes

Promotional offers:

  • Are valid only for the specified period

  • Have no cash value

  • Are non-transferable

  • Cannot be combined unless explicitly stated

We reserve the right to modify or cancel promotions at any time without prior notice.

13. Limitation of Liability

To the maximum extent permitted by law, Joelcogen is not liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits, data, or business opportunities

  • Delays or failures beyond our reasonable control

Our total liability is limited to the amount paid for the affected order.

14. Disclaimer of Warranties

All products and services are provided “as is” and “as available.” We make no guarantees regarding uninterrupted access, error-free operation, or outcomes beyond stated product descriptions.

15. Indemnification

You agree to indemnify and hold harmless Joelcogen from any claims, losses, or damages arising from:

  • Violation of these Terms

  • Misuse of the Website or Products

  • Infringement of third-party rights

16. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy. By using the Website, you consent to such processing.

17. Termination

We may suspend or terminate access if you:

  • Violate these Terms

  • Engage in fraudulent or abusive behavior

  • Are required to be restricted by law

All outstanding obligations remain enforceable after termination.

18. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, supply chain disruptions, labor disputes, or system outages.

19. Governing Law

These Terms are governed by the laws of the United States, without regard to conflict-of-law principles.

20. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

21. Changes to Terms

We may update these Terms at any time. Changes take effect upon posting on the Website. Continued use of the Website constitutes acceptance of the revised Terms.