Privacy Policy

This Privacy Policy explains how Joellcogen (“we,” “our,” or “us”) collects, uses, protects, and shares your personal information when you visit our website or make a purchase. We are committed to transparency and safeguarding your data in compliance with applicable privacy regulations, including GDPR, CCPA, and other relevant global privacy standards.

By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We collect personal information only when necessary to operate our services effectively.

a. Information You Provide Directly

Full name (billing and shipping)
Shipping and billing address
Email address
Phone number

b. Payment Information

Payments are processed securely by third-party payment providers. We do not store full credit or debit card numbers. Information may include:

Cardholder name
Payment method and last digits
Secure wallet identifiers (e.g., PayPal)
Payment confirmation details

c. Order & Account Information

Products purchased, variations, and order details
Purchase, shipping, and delivery dates
Communications with customer support
Returns, refunds, or replacement history

d. Technical & Usage Data

IP address
Browser type and device information
Operating system
Referring pages and URLs
Pages viewed and interaction behavior
Cookies and analytics identifiers

e. Marketing Preferences

Newsletter subscription status
Promotional and communication preferences

f. Customer Support Records

Emails or messages sent to us
Attachments or information provided to resolve issues

We do not knowingly collect personal data from individuals under 16 years of age without verified parental consent.

2. How We Use Your Information

We use your information solely for legitimate business purposes, including:

Order processing and fulfillment
Customer support and communication
Account management and personalization
Marketing communications (opt-in only)
Fraud prevention and security monitoring
Legal, tax, and accounting compliance

We process personal data only when legally permitted, such as to fulfill a contract, comply with legal obligations, or support legitimate business interests.

3. Sharing Your Information

We may share limited personal information with trusted third parties strictly for operational purposes, including:

Service Providers

Payment processors: PayPal, Shopify Payments
Shipping carriers: USPS, UPS, DHL, FedEx
Analytics tools: Google Analytics, Meta Pixel
Email & marketing platforms: Klaviyo, Mailchimp
Security & fraud prevention services

These partners are authorized to use your information only to perform services on our behalf and are contractually obligated to protect your data.

We do not sell, rent, or trade your personal information.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to improve functionality and user experience:

Essential cookies: Website functionality, checkout, login
Performance cookies: Analytics and site performance
Functional cookies: Preferences, location, currency
Advertising cookies: Relevant ads and campaign measurement

You can manage or disable cookies through your browser settings; however, some Website features may not function properly.

5. Data Retention

We retain personal information only as long as necessary for:

Order fulfillment and customer service
Legal, tax, and financial obligations
Dispute resolution and record keeping

Order and financial records are typically retained for up to 7 years, after which data is securely deleted or anonymized.

6. Data Security

We implement industry-standard security measures, including:

SSL encryption
Secure servers and databases
Firewalls and access controls
Restricted staff access
Regular security monitoring and audits

While no system is completely secure, we continuously improve our safeguards to protect your information.

7. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate or incomplete information
Request deletion where legally permitted
Restrict or object to certain processing activities
Request data portability
Opt out of marketing communications

To exercise your rights, please email support@joelcogen.com with the subject line “Privacy Request.” We typically respond within 30 days.

8. Marketing Communications

You may opt out of marketing emails at any time by:

Clicking the “Unsubscribe” link in our emails
Contacting us directly

Please note that transactional or service-related messages (such as order confirmations) will still be sent.

9. International Data Transfers

Your personal data may be processed outside your country of residence. When this occurs, we apply appropriate safeguards, including:

Standard Contractual Clauses (SCCs)
GDPR-compliant data protection agreements

10. Third-Party Links

Our Website may contain links to third-party platforms or services (such as social media). We are not responsible for their privacy practices and encourage you to review their privacy policies separately.

11. Legal Disclosure

We may disclose personal information when required to:

Comply with applicable laws or court orders
Respond to lawful government requests
Protect rights, safety, or property
Prevent fraud or enforce our Website policies

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly.