Refund Policy

Refund Process Overview

Below is an outline of each stage in the refund process and the estimated timeframe involved:

Refund Stage Description Estimated Timeframe
Item Returned to Joelcogen Our Quality Control team receives and inspects the returned item. Within 3–5 business days after arrival
Refund Approval You will receive an email notification once the inspection is completed. Same business day inspection is finalized
Refund Initiation The approved refund is processed to the original payment method via PayPal. Within 14 business days after approval
Funds Reflected in Account Final posting time depends on your bank or card issuer. Varies by financial institution

Refund Eligibility Requirements

To qualify for a refund, all of the following conditions must be met:

Requirement Required Details
Item condition ✔ Yes Must be unused, undamaged, and show no signs of wear
Original packaging ✔ Yes Packaging must be intact and include all original tags
Proof of purchase ✔ Yes Order number or confirmation email is required
Approved return ✔ Yes Return must comply with the Joelcogen Return Policy

Non-Refundable Situations

Refunds will not be issued under the following circumstances:

Scenario Eligibility Notes
Clearance or sale items ❌ Not eligible All discounted items are final sale
Incorrect size selected by customer ❌ Not eligible Please review our size guide carefully before ordering
Incorrect customization details ❌ Not eligible Personalized items follow customer-provided specifications
Color variation due to screen display ❌ Not eligible Minor differences may occur between devices
Returned item shows wear or damage ❌ Not eligible Item may be returned to customer upon request

Exchanges

Exchanges are limited to specific situations as outlined below:

Exchange Reason Eligible Details
Defective item received ✔ Yes Photo evidence is required for verification
Item damaged during shipping ✔ Yes Replacement issued once damage is confirmed
Change of size, color, or preference ❌ No Exchanges are limited to defects or shipping damage only
Replacement item out of stock ✔ Refund issued Full refund processed to original payment method

How Refunds Are Issued

Method Explanation
PayPal (Default) All refunds are securely processed via PayPal, even if another payment method was used at checkout
Original payment source Refunds are always returned to the original payment method
Refund confirmation Proof of refund initiation can be provided upon request if required by your bank

What to Do If You Haven’t Received Your Refund

If your refund does not appear within the expected timeframe, please follow these steps:

  1. Contact your bank or card issuer to confirm their processing timeline

  2. Review the refund confirmation email sent by Joelcogen

  3. Contact our support team if the delay continues and request proof of refund initiation