Cancel/ Change Order

Order Adjustment and Address Verification Policy

At joelcogen.com, we understand that plans can change. To make your shopping experience more convenient, we provide a 4-hour window from the time your order is placed to request cancellations or modifications. Below is a guide to help you manage adjustments:

Cancellation or Modification Within 4 Hours
You may cancel or update your order within the first 4 hours after purchase. Simply use the “Contact Us” section on our website, submit a support request, or email our customer service team at support@joelcogen.com. We’ll be happy to assist you quickly.

Important Note
After the 4-hour timeframe, we’re unable to accommodate cancellations or modifications as your order may already be in processing. We appreciate your understanding.

Address Accuracy
To ensure timely and successful delivery, please carefully review your shipping details at checkout. Providing the correct address is the responsibility of the customer.

Address-Related Issues
If an order cannot be delivered due to inaccurate or incomplete address details, joelcogen.com cannot be held responsible. We encourage you to double-check your information before confirming your order.

Customer Support
If you have any questions about your order, please contact us at support@joelcogen.com. Our team is here to ensure your shopping experience is smooth and worry-free.

Thank you for choosing Joelcogen. We look forward to serving you with efficiency and care.